Terms
Terms of Service
The rules of the room, plainly stated.
1. Acceptance of terms
By creating an account or using Ranked ("the App"), you agree to these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the App. These Terms are a legally binding agreement between you and Luthiber Labs Inc. (Ontario Corporation No. 1001683033), operating as Ranked ("Ranked", "we", "us"), 27 Bathurst Street, 416w, Toronto, Ontario M5V 0R1, Canada.
2. Eligibility
You must be at least 13 years of age to use Ranked. If you are under the age of majority where you live (18 in Ontario), you may use Ranked only with the permission of a parent or guardian, who agrees to these Terms with you. By using the App you represent that you meet these requirements, that you are not prohibited from using the App under applicable law, and that the information you provide, including your date of birth, is accurate.
Members under 18: cannot start or join group chats; are not named or pictured on an event's list of who is going (they are counted only) and are not shown to other members; cannot host an event or run a page (section 6); and cannot say they are going to an event whose minimum age is above theirs (section 5).
We do not knowingly allow anyone under 13 to use Ranked. If we learn that an account belongs to someone under 13, we close it and delete its data. A parent or guardian can contact us at support@therankedapp.com.
3. Your account
You are responsible for keeping your sign-in secure. All information you provide must be accurate and truthful. You may not impersonate another person, another club or a place, or create misleading profiles or pages. One account per person. We may suspend or terminate accounts that violate these Terms.
4. The calendar and listings from partners
Ranked lists events in your city. Some are published by members and pages on Ranked; many come from ticket sellers and other partners. A partner listing shows what the partner published — its title, time, place and image — and "Get tickets" takes you to the seller's site. Ranked is not the seller, the organiser or the venue of a partner listing: tickets, refunds, admission and what happens at the event are between you and them, under their terms.
We try to keep listings accurate and current, and we remove listings we learn are wrong, but we cannot guarantee that a listed event takes place as listed.
5. Going, checking in and chips
Saying you are going tells other members you plan to be there and, if you are 18 or over, lets you join the event's groups. Checking in records that you were there: the App takes one location fix when you check in and our servers confirm you are within 150 metres of the place. A verified check-in earns a chip in that category.
An event's age. An event's minimum age is set by its host, or by the seller of a partner listing. If the date of birth you gave puts you under it, you cannot say you are going (you can still mark it Interested). Ranked does not verify ages: the host or the venue checks ID at the door, and may refuse entry.
Be where you say. Falsifying your location, automating check-ins or otherwise manipulating chips is a violation of these Terms and may result in removal of chips, suspension or termination. Chips are not transferable, carry no monetary value, and may be recalculated as our rules change.
Photos from places. Within 24 hours of a check-in you may add one photo of that place. Other members see it from six hours after you add it, with the place's name, the day and your first name — never the time or your location. Photograph the place, not people who have not agreed; no one under 18 may appear; anyone shown in a photo can have it removed. You can remove your photo at any time, and we may remove a photo that breaks these Terms.
6. Hosting events and running a page
You must be at least 18 to host an event or run a page. You may publish events you host and run a page for a club or a place you are entitled to represent. When you do:
- Your listing must be accurate: the real title, time, place, price, who leads it and any minimum age. You are responsible for your event and for having any permission the place requires.
- A minimum age you set is yours to keep: Ranked only stops members under it, by the date of birth they gave, from saying they are going. Ranked does not verify ages; check ID at the door where the law or your event requires it.
- A booking or ticket link you add is yours; Ranked does not process payments for member-hosted events and is not a party to them.
- If you cancel, cancel it in the App so everyone who said they were going is told. Do not delete a listing to hide a cancellation.
- You may not use a page to impersonate a business or a person, to sell tickets you do not have, or to publish content that violates section 7.
- We may unpublish an event or a page that breaks these Terms or the law, and we will tell you when we do unless the law prevents it.
7. Respectful behaviour and content rules
Ranked is built on mutual respect. You agree not to engage in harassment, hate speech, threats, bullying or any behaviour intended to harm or intimidate other members, in groups or anywhere in the App. Explicit, violent or illegal content is prohibited. Violations may result in immediate termination without notice.
Photos and text are screened automatically and reviewed by a person when reported. Content that appears to depict a minor in an explicit context is reported to the authorities as the law requires (see the Privacy Policy).
8. Your content and licence
You keep ownership of the photos, text and other content you upload ("User Content"): your profile, your events and pages, your messages, and the photos you add at places.
By posting User Content you grant Ranked a non-exclusive, worldwide, royalty-free, sublicensable licence to use, display, reproduce and distribute it solely to operate, promote and improve the App. The licence ends when you delete the content or your account, except for content other members have already been shown as part of an event they are going to.
You represent that you have the right to post your User Content and that it does not infringe anyone's rights. You are solely responsible for it.
Note: Canada has no broad statutory safe harbour (like US Section 230) for user-generated content. We actively moderate and may remove any material that violates these Terms or applicable law.
9. Data and privacy
Your use of the App is also governed by our Privacy Policy, which describes how we collect, use, store and protect your personal information under PIPEDA. By using Ranked you consent to your data being transferred to and processed in the United States (AWS US-East via Supabase).
10. Purchases
If the App offers anything for purchase, Apple is the merchant of record: Apple processes the payment and applies its own refund policy (reportaproblem.apple.com). A subscription renews automatically at the same period and price until cancelled in your Apple ID settings at least 24 hours before renewal; cancelling stops the next renewal and your access continues to the end of the paid period. In accordance with the Ontario Consumer Protection Act we give clear notice before a renewal and make cancelling as easy as signing up.
Your statutory rights: nothing in these Terms limits any right you have under the consumer protection legislation of your province. Where that legislation gives you a cancellation or refund right, it applies regardless of this section.
11. Intellectual property
The App, its design, its drawings and chips, its branding and underlying technology are the property of Luthiber Labs Inc. and its licensors. You may not copy, modify, distribute, reverse-engineer or create derivative works from any part of the App without prior written consent.
12. Limitation of liability
To the maximum extent permitted by law, Ranked is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, special, consequential or punitive damages arising from your use of the App, from an event you attend or host, from your interactions with other members, or from reliance on any listing.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable Ontario or Canadian law.
13. Termination
By Ranked: we may suspend or terminate your account for violations of these Terms, for safety reasons or as required by law, with notice where reasonably possible.
By you: you may delete your account at any time from Settings. Deletion is permanent and removes your personal data, check-ins, groups and messages, photos, and the events and pages you created; events others had said they were going to are shown to them as cancelled. This right cannot be restricted.
14. Dispute resolution
Contact us first at support@therankedapp.com and we will try to resolve any dispute informally.
If that is not possible, a dispute arising from these Terms or your use of the App may be resolved through arbitration administered by a recognised Canadian arbitration body, conducted in Toronto, Ontario.
Accessibility: in accordance with the Supreme Court of Canada's decision in Uber Technologies Inc. v. Heller (2020), our arbitration process is designed to be accessible and affordable:
- Arbitration fees are paid by Ranked
- Arbitration may be conducted remotely
- You are not required to travel or pay unreasonable costs
- You keep the right to pursue claims in small claims court
- Class action waivers do not apply to claims under consumer protection legislation
Nothing in this section prevents you from filing a complaint with the Office of the Privacy Commissioner of Canada or any provincial consumer protection authority.
15. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict of law principles. The courts of Ontario have non-exclusive jurisdiction, subject to section 14.
16. Electronic communications
By using Ranked you consent to receiving communications from us electronically — in the App, by push notification with your permission, and by email — and you agree that they satisfy any legal requirement that a communication be in writing.
17. Changes to these terms
We may update these Terms from time to time and will tell you of material changes in the App. Continued use after a change means you accept it; if you do not agree, you may delete your account.
18. Contact
Luthiber Labs Inc. (Ontario Corporation No. 1001683033), operating as Ranked
27 Bathurst Street, 416w, Toronto, Ontario M5V 0R1, Canada
Email: support@therankedapp.com
Privacy inquiries: privacy@therankedapp.com
Contact
Privacy requests: privacy@therankedapp.com
Safety concerns: safety@therankedapp.com
Everything else: support@therankedapp.com
Luthiber Labs Inc. (Ontario Corporation No. 1001683033), operating as Ranked · 27 Bathurst Street, 416w, Toronto, Ontario M5V 0R1, Canada